Facilities Management - Customer feedback form

Feedback is important to Facilities Management.
It is only through customer responses that FM can gauge improvement in customer focus and efficiency.

FM would appreciate School Staff responding to this survey whenever they have dealings with Facilities Management personnel.


	Your school's name

	Is our level of service acceptable? We have identified five criteria for customer satisfaction (ie whether you believe that we are accessible, responsive, reliable, competent and understanding of your needs). Please rate the service you are giving feedback on against these criteria. Should you wish to bring a specific matter to our attention, please elaborate in Other Comments.
	Service you wish to provide feedback on
	Accessible easy to contact, location
	Responsive response and job completion times
	Reliable equality of service, ability to complete task
	Competence staff knowledge, skill and problem-solving initiative
	Understanding of customer needs


	Other comments Please write your comments or suggestions for improvements - we appreciate your feedback.


	Your email address